At Alfena, customer satisfaction is our top priority. We strive to ensure that every product you purchase meets the highest standards of quality and style. However, if for any reason you are not completely satisfied with your order, our Return & Refund Policy is here to give you a smooth and hassle-free experience.
1. Eligibility for Returns
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Items can be returned within 7 days from the date of delivery.
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Products must be unused, unworn, unwashed, and undamaged.
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All original tags, labels, and packaging must be intact.
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Certain items such as intimate wear, accessories, and clearance items are not eligible for returns.
2. Return Process
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Contact our support team at support@alfena.com or call +91 93766 92010 within the return window.
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Our team will guide you with the return shipping process.
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Once we receive and inspect the returned item, we will notify you about the status of your return.
3. Refund Policy
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Refunds will be processed to your original payment method within 7–10 business days after the product has been inspected and approved.
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In case of Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.
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Shipping charges (if any) are non-refundable.
4. Exchanges
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We currently offer exchange services for defective or damaged products.
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If you wish to exchange for a different size or product, kindly mention your preference when requesting a return.
5. Damaged or Defective Items
If you receive a defective, damaged, or wrong product, please contact us immediately. We will arrange a free replacement or a full refund, as per your preference.
6. Contact Us
For any queries regarding returns and refunds, reach out to us at:
📧 support@alfena.com
📞 +91 93766 92010
📍 Alfena, Sri Ganganagar, Rajasthan, India
✨ Note: Alfena reserves the right to update or modify this policy at any time, without prior notice.