At Alfena, we respect and value the trust you place in us. Protecting your privacy and safeguarding your personal information is our highest priority. This Privacy Policy explains how we collect, use, and protect your information when you visit or shop with us.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
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Personal Details: Name, Email, Phone Number, Billing & Shipping Address.
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Payment Information: Credit/Debit card details, UPI, Net Banking (processed securely through trusted payment gateways).
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Browsing Data: Device information, IP address, cookies, and activity on our website.
2. How We Use Your Information
We use the information collected to:
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Process and deliver your orders efficiently.
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Provide customer support and resolve issues.
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Improve our website, services, and shopping experience.
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Send updates about offers, promotions, and new arrivals (only with your consent).
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Ensure fraud prevention and secure transactions.
3. Data Protection & Security
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Your personal and payment details are encrypted and stored securely.
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We never sell, rent, or share your personal data with third parties for marketing purposes.
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Trusted third-party partners (like payment gateways, logistics providers) may access only necessary information to complete your order.
4. Cookies Policy
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Our website uses cookies to improve user experience, track preferences, and provide personalized offers.
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You can manage or disable cookies in your browser settings at any time.
5. Sharing of Information
We may share your data only in the following cases:
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With service providers (shipping, payment processing, marketing) strictly for operational purposes.
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To comply with legal requirements or respond to government authorities.
6. Your Rights
As a customer, you have the right to:
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Access and review the information we hold about you.
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Request correction or deletion of your data.
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Opt-out from marketing communications at any time.
7. Policy Updates
We may update this Privacy Policy from time to time. All updates will be posted on this page with the last updated date mentioned.
8. Contact Us
If you have any questions about our Privacy Policy or data protection practices, please reach us at:
📧 support@alfena.com
📞 +91 93766 92010
📍 Alfena, Sri Ganganagar, Rajasthan, India
✨ Note: By using our website, you agree to this Privacy Policy and consent to the collection and use of your personal data as described above.